Common Support Questions

I just joined 1 minute ago and I still cannot access
Give the server couple minutes to sync around before you try to login again. The payment processing server needs to transmit your username and password to all servers. Usually this takes 1 - 3 minutes.

How do I cancel? (Please have your membership information ready)
A: If you purchased your subscription at our Verotel Payment Gateway: Please Click Here
A: If you purchased your subsciption at our CCBILL Payment Pateway: Please Click Here

How to contact JSexNetwork support?
A: At support@jsexnetwork.com

I have downloaded a file with a ZIP file extension. Now how do I open it?
A Zip file is a compressed file. If your operating system cannot uncompress ZIP files, please go download WINZIP to uncompress this file.

Do I need to download and install the DivX or Xvid codec to watch movies in Media Player?
If you are on Windows 7 and up, your windows media player probably can play all formats without downloading any codecs. If you are unable to view the videos, please go to www.codecguide.com and download the K Lite Codec Pack "Standard" Edition.

Q: What is the allowed daily download qouta at JSexNetwork?
A: Since 2014 we have unlimited downloads ans streaming.

Where can I get the required movie codecs for playing the AVI files?
For Windows based computers, we supply you with the proper codecs on our DBANK page. They are located at the far left colum. You can also go to www.codecguide.com and download the KLite Mega Codec pack. For Mac computers, we recommend using the VLC player from videolan.org.

I am on a dialup modem at 56K. Downloading is very slow.
Are you kidding with us? You must have high speed Internet, ADSL, Cable or above.

Can VIP members request movies for DBANK?
We have never replied a member with a flat out "No". However you can try popping us an email at support@jsexnetwork.com. If the movie/actress you would like to request happens to be in stock, then we would gladly expedite the movie and get it online for you. But we prefer actress requests instead than specific videos.

Why are some of the videos/photos censored?
Japanese law prohibits the showing of genitalia. Most large Japanese AV production companies abide by this law or risk being closed down by the Japanese Censorship Office. For super popular AV actresses, you will probably never find any of their uncensored videos until either they have retired or decided to film outside of Japan or go black market (these videos will never be released in Japan). Nevertheless, AV actresses are actually shunned if they have uncensored materials floating around the market as Japanese production houses would find it a liability to work with her and her agent. As for the uncensored videos floating around the Internet, we have some of them too, but generally, some of them were de-censored in Taiwan with sophisticated expensive equipment and most of them feature tier 3 actresses.